Refund policy

RETURNS & REFUNDS

ALL SALES ARE FINAL.

Every BUMBOCLAAT Co.™ item is made to order specifically for you, so we do not accept returns, exchanges or cancellations for change of mind, incorrect size selection or other customer ordering errors.

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We’ll review the issue and make it right where appropriate.

DUTIES, TAXES & IMPORT FEES

International orders (outside of Canada including orders to the USA) may be subject to customs duties, import taxes, tariffs, brokerage fees or other charges imposed by the destination country.

BUMBOCLAAT Co.™ is not responsible for these charges. Any applicable duties, taxes, tariffs or import fees are the responsibility of the customer and are not included in the purchase price or shipping cost unless expressly stated at checkout.

BUMBOCLAAT Co.™ cannot refund or reimburse duties, taxes, tariffs, brokerage fees or other charges paid directly to customs authorities, carriers, or other third parties.

SHIPPING ISSUES

Please ensure that your shipping address is complete and correct when placing your order. BUMBOCLAAT Co.™ is not responsible for delays or additional costs resulting from incorrect addresses, customs processing, or circumstances outside our reasonable control.

If a shipment is confirmed lost in transit, please contact us so we can investigate the shipment with the carrier and determine the appropriate resolution.

Please contact us at bumboclaatco@gmail.com if you have a question or concern.